Product Details for Volkswagen Passat HID Xenon Kit
XS Brand HID bulbs are exclusively sold and distributed by XenonSupply. XS Corporation is a US based lighting company that specializes in both HID and LED lighting technology. XS Brand HID bulbs offer a great combination of quality and price with solid ceramic based HID bulbs now in their 8th iteration of production.
Selecting Your Ballast Type
Standard XS 35W Digital AC Ballasts are Digital AC (Alternating Current) systems that outperforms similar DC equivalents by up to three times the life expectancy due to its superior chip design and high quality internal components. Alternating Current ballasts also help to extend the life of your HID bulbs. For additional information on the differences between DC and AC ballasts, check out the article DC vs. AC Ballasts - What's the Difference under our blog section. Standard ballasts are a great performing AC system at an affordable price and it is compatible with all vehicles that are base models.
Slim Ballast Upgrades
Bulb Color Temperature
K = Kelvin Temperature*
*Higher Kelvin temperature does NOT mean brighter light or better visibility. This is a common misconception. The higher the Kelvin temperature reaches, there is an actual decrease in visible light output, so much in fact that at 30,000K HID lighting is no different in terms of brightness compared to a halogen bulb. The 4300K and 6000K provide the most optimal light output and visibility.
XS Warranty and Return Policies:
Warranties and returns for products purchased via our Amazon Affiliates Program will be serviced by the respective sellers on Amazon.
We are consumers and customers like yourself and we understand that your satisfaction comes first. For products purchased directly on our website and not Amazon, we stand by our products, which is why we offer a 1 year hassle-free replacement warranty on all of our Standard Kits and bulbs, and 3 years on our Premium CANBus Ballasts. We take pride in the products and service we provide. If you are not 100% satisfied with our products or our service in the first 30 days, we will refund 100% of your purchase price*.
If you have questions regarding your purchase, or need to submit a warranty claim, please contact us at help@XenonSupply.com. Please make sure to provide your Sales Order Number, and/or Full name used to purchase the product and we will be able to expedite your support claim
Warranty ballast DO need to be shipped back to XenonSupply after receiving a replacement, a return label may be provided for the ballast depending on the cause of damage. Once a replacement item has been received and installed, the customer must return the defective ballast to XenonSupply.
Warranty bulbs do not need to be shipped back to XenonSupply prior to receiving a replacement. Once a replacement item has been received and installed, the customer must provide a photo of the defective items with the wires cut as proof. Photos must be submitted to firstname.lastname@example.org either as an attachment, or a viewable link.
Additionally, all warranties cover only ONE replacement of the original products purchased and are non-transferable. Our warranty does not cover replacement of replacements. Our products are rated to last well beyond 3 years, and in rare cases where a customer's car is prematurely shortening the lifespan of our products either due to vehicle electrical issues or customer misuse, including but not limited to improper mounting of ballasts, auto collision/accidents, damage by customer, improper installation with daytime running lights (DRLs), installation on high beams, etc., it will void our replacement warranty.
*Note that original shipping costs are non-refundable, and if the order qualified for free shipping, a flat $10.00 shipping and handling fee will be deducted.
XenonSupply Return Policy:
XenonSupply offers a standard 30-day return policy. If for any reason you are not satisfied with your products purchased on XenonSupply, it may be returned within 30 days of the delivery date. The returned items must be in good condition with the original packaging and accessories. Upon inspection of a returned package, any items missing or damaged will have their value deducted from the total refund amount based on the current price of the item. Shipping costs on return items will be paid for by the customer. *Note that original shipping costs are non-refundable, and if the order qualified for free shipping, a flat $10.00 shipping and handling fee will be deducted.
Please allow 1-2 weeks following receipt of returned packaged for items to be processed and the amount to be credited back to your account. If your item is defective, please notify us at Help@XenonSupply.com or call us toll-free at 1-800-840-3240 Extension 3
How to process a return:
If you wish to return your item, you must first contact a XenonSupply Support Agent. Once you receive confirmation from a support agent, packages must be sent to the following address:
335 W 31st Street
Los Angeles, CA 90007
XenonSupply is not responsible for lost or damaged items. It is recommended the customer save the tracking information for their return package in order to confirm delivery.
Defective, Damaged, or Incorrect Products:
If your product(s) arrive defective, damaged, or simply incorrect, please contact a Technical Support Agent as soon as possible. We will send you a replacement part and provide you with a prepaid return label to return the defective/incorrect part if necessary. Product(s) must be returned to us within 30 days. Customer is responsible to notify us with the issue by sending an email to email@example.com with the images of the incorrect or damaged product received as a photo attachment.
If requesting a warranty replacement of any item, upon receipt of the warranty replacement, the defective items' wires must be cut and a photo must be submitted to firstname.lastname@example.org to avoid chargebacks to your account.
Manufacturer Warranty covers the merchandise(s) sold only. Any warranty of the installation of the product is the responsibility of the individual, shop, or technician who performed the installation. Our warranty is only valid with proof of sale from XenonSupply.com. A proof of installation is required for all warranty claims for HID Kits. Warranty coverage is non-transferable. This Warranty specifically excludes defects resulting from water damage, fire, chemical spillage, acts of God, misuse, abuse, neglect, alteration, modification, improper installation, operation with un-approved aftermarket headlights and/or DRL (Daytime Running Light) feature, submersion, vehicle crash, dropping or by any other type of impact. Color issues, such as discoloration, matching or ANY modification to the system and components, or operating on a vehicle with a defective component and part, will automatically void the warranty.
If you have questions regarding the above policies, please do not hesitate to get in touch with us at email@example.com.